Receive guidance, support and a training programme tailored to your individual needs.

The Apprenticeship Programme

A practical approach is the key to the success of this programme – each Apprentice is working with an employer and paid a salary whilst achieving a qualification.

Apprenticeships are available for young people in Business Administration, Customer Service and Team Leading and Management.

They are available at Intermediate and Advanced Level and we are developing Higher level Apprenticeships although these are more likely to be suitable for older Apprentices.

An Apprenticeship standard consists of:

Diploma – Competence based element

Functional Skills – Maths, English and ICT

(if you have these subjects at GCSE A-E you will exempt from this part of the standard)

Employment rights and responsibilities

Personal Learning and Thinking Skills


We deliver Apprenticeships in:

Business Administration
Customer Service
Team Leading/Supervisor

Current Apprenticeship Standards we offer are at Level 2 and Level 3 with others at higher levels being developed.

A typical standard consists of:

  • The Skills, Knowledge and Behaviours an apprentice will need to have to carry out all aspects of their job. They develop transferable skills and gain credibility too
  • Functional Skills – designed to provide the essential elements of English and Mathematics that can be applied to real life contexts

Most Apprenticeships last between 12 and 24 months depending on the vocational area and the level although, if you have previous employment experience, this timescale could be shorter.

16-18 Apprenticeships are totally free for those with 49 or less employees. For Apprentices age 19+ or 16-18 if the employer has 50+ employees, a contribution is expected which will be discussed with you.

Employers who take on a 16-18 apprentice may also be entitled to a government grant.

Corporate/Commercial Programmes


Reflections Business Development Training is a major training provider of many years standing in the West of England area. As well as government sponsored programmes under the Reflections Business Development Training banners, we also offer a range of qualifications privately to employers and their staff and to private fee paying individuals where appropriate.

We deliver:

  • Business and Administration – levels 2,3,4

  • Customer Service – levels 2, 3

  • Management – levels 3,5

  • Team Leading – level 2

  • Award in assessing candidates

  • Award in conducting internal quality assurance of the assessment process (Internal Verifier)


Effective leadership and management of people is critical to the success of all businesses and Reflections Business Development Training will tailor management development programmes for all employers and their staff. Certification is available through OCR and the Institute of Leadership and Management accredited qualifications.