Team Leader/Supervisor

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors

This includes small and large businesses alike; from the public sector, private sector and charitable sector.

Duration: The apprenticeship will typically take 18 months to complete.

Entry Requirements: Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.


What’s covered?

Leading People

Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.

Managing People

Understand people and team management models, including team dynamics and motivation techniques.

Building Relationships

Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.


Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

Operational Management

Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team.

Project Management

Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.


Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.

Awareness of Self

Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence.

Management of Self

Understand time management techniques and tools, and how to prioritise activities and approaches to planning.

Decision Making

Understand problem solving and decision making techniques, and how to analyse data to support decision making.


Workshops are mandatory and are held at our training facilities on the City Centre. Workshops are monthly and can take up to 10 months to complete.

Personal Effectiveness – managing self (CPD)

Leading People Day 1

Leading People Day 2

Managing People Day 1

Managing People Day 2

Building Relationships


Operational Management

Project Management

Finance Management

Assessment Plan

You will need to demonstrate your skills and knowledge, your assessment plans will be split into 3 stages:

  • Month 6 – Checkpoint 2
  • Month 9 – Checkpoint 3
  • Month 12 – Checkpoint 4

End Point Assessment

Apprentices access End Point Assessment following a gateway discussion with their employer, tutor and Site Assessor where entry requirements are discussed, checked and recorded including functional skills at the required level. The Customer Service Practitioner Level 2 End Point Assessment will include the following types of assessment:

  • Knowledge Test – Using scenarios & questions
  • Structured competency based interview
  • Assessment of Portfolio Evidence
  • Professional Discussion relating to CPD activity